Customer Success Manager

Location: San Francisco, CA

**This role is not eligible for relocation assistance**

Background

Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies.

Customer Success Manager Role Summary

We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the revenue pipeline within the customer portfolio, and fosters successful, long-term partnerships with our clients.

Core Responsibilities

• Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products.
• Understand Customer’s tangible and intangible expectatio...