Customer Success Manager

Job Summary

The Customer Success Manager (CSM) serve as both a customer success lead and a technical advisor, ensuring seamless delivery of cybersecurity services, project execution, and continuous improvement within IBC. This dual role combines strategic client engagement, operational governance, and technical oversight to ensure Ensign’s cybersecurity solutions deliver measurable value, align with client objectives, and enhance overall service experience.

Key Responsibilities

Customer Success and Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring alignment between client objectives and Ensign’s service delivery.
• Build and maintain professional relationships with client information security leadership and technical stakeholders.
• Lead regular service and operational review meetings, ensuring SLA and KPI compliance and timely issue resolution.
• Co...