Customer Success Manager

Role: Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them. Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case. Ensure customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG partner teams to ensure retention and growth. Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract. Monitor and evaluate usage data, account health and growth opportunities to build measurable insights. Build, maintain and foster positive relationships with key decision ...