Customer Success Manager

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support a portfolio of customers through their onboarding and lifecycle journey
• Handle customer concerns, feedback, and escalations with empathy and efficiency
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of customer interactions, health scores, and success plans
• Use relevant tools such as customer success platf...