Customer Success Operations Manager

Overview

iRESTORE is a fast-growing company dedicated to providing innovative solutions in the wellness and beauty space. Our mission is to restore confidence by providing safe and effective solutions for improving health and beauty. As we continue to scale, we are looking for a Customer Success Operations Manager who will play a key role in supporting our people operations and ensuring a seamless employee experience across the organization.

Your Role

The Customer Success Operations Manager is a strategic leader responsible for designing, scaling, and optimizing the end-to-end customer support operating model for a fast-growing health and beauty eCommerce brand.

This role owns the strategy, systems, structure, and future state of Customer Support, ensuring operational stability, scalability, and a best-in-class customer experience across all channels (email, chat, phone, social, and marketplaces). This role focuses on the “how, why, and what’s next...