Customer Success Operations Specialist

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose : The Account Management & Operations role is responsible for managing key client relationships while ensuring smooth end-to-end operational execution of gift card programs. This role acts as the primary point of contact for corporate clients, channel partners, and internal teams to drive revenue, customer satisfaction, and operational excellence across gift card issuance, fulfillment, reconciliation, and support. The Responsibilities we entrust you with : Manage and grow relationships with corporate clients, distributors and channel partners. Serve as the primary point of contact for client onboarding, queries, escalations, and renewals Understand client gifting, rewards & Loyalty, and Incentive requirements and propose tailored soluti...