Customer Success & Platform Operations Specialist

Role: Customer Success Specialist

Location: Kochi, Kerala, India

Mode: Full Time

Liaison Scope: Product Development Team, Engineering, External Vendors, and

University Stakeholders

Purpose of the Role

This role serves as a specialist support function bridging pedagogical success and technical

infrastructure. You will be responsible for ensuring that the Learning Experience Platform (LXP)

remains seamlessly integrated, licensed, and optimized for educational institutions. The role focuses on supporting Technical Operations, coordinating Vendor Management for software licensing, and facilitating Partner Integrations to maintain a reliable and scalable digital ecosystem. As a dedicated and enthusiastic Customer Success Specialist, you will play a pivotal role in enhancing customer satisfaction and improving platform adoption through effective...