Customer Success Program Manager

What you'll do

Operational Management:

• Create and trackoperational clientrequests through to resolution
• technology requests with technical services/application support teams
• client support requests with VIP / client support teams.
• Include training and follow up on requests as needed
• Oversee program intake processes for new and existing clients.
• Deliver regular operational reporting (ad-hoc, automated, and dashboarding).
• Monitor program metrics and performance with analysis
• Handlemarketing requests and provide VIP/client support.
• Support implementations, including training and follow-up.
• Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

• Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
• Develop andmaintainregular touchpoints with c...