Customer success

Industry: Saa S / Beauty & Wellness Tech
Channel: Live Chat Support (B2 C & B2 B UK Market Focus)
Location: In office, Cape Town CBD
Language Requirement: Native or fluent English (professional-level)
Salary: R18,000 - R25,000 per month (CTC) About the Company Join a fast-growing Beauty & Wellness Tech brand redefining how salons, spas, and beauty professionals engage with clients through innovative Saa S solutions Play a central role in supporting UK-based clients and users, helping them thrive through intuitive digital tools What You'll Be Doing Live Chat Bot Management Operate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer journeys Continuously improve chatbot flows, content, and decision trees based on user feedback Analyze engagement data to optimize automation and reduce support friction Customer & B2 B Client Support Handle real-time inquiries from end-users and UK-based...