Customer success specialist

Partner Support & Engagement
- Support a portfolio of Japan-based partners in a programmatic, high-volume model
- Serve as a primary point of contact for partner questions related to SPN programs, requirements, and processes
- Deliver clear, timely, and professional communication in Japanese and English
Onboarding & Program Guidance
- Guide partners through onboarding steps and program requirements
- Provide structured support on certifications, training paths, and program benefits
- Ensure partners complete required actions to progress within the SPN framework
Issue Resolution & Escalation Handling
- Troubleshoot partner issues and coordinate with internal teams when needed
- Manage escalations efficiently and ensure timely follow-up
- Maintain strong SLA adherence for all partner interactions
Operational Execution
- Handle a high volume of partner engagements with strong prioritization and attention to detail
- Maintain accurate updates in in...