Customer Success Specialist - English - Penang

About the Company

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are:

• Responsibility: The CSS represents the client and is the face of the brand to the outside world.
• Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels.

About the Role

The CSS will be the primary contact for customers using the client’s website shopping channel.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through availa...