Customer Success Specialist

ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers – even better if they were based in USA – is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too

Responsibilities

• Professionally manage a high volume of incoming calls from US-based customers and cater to their com...