Customer Success Specialist

Customer Success Specialist (Mandarin) – Petaling Jaya, Malaysia

We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya, Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.

Key Responsibilities

• Respond to customer enquiries via inbound calls and email
• Manage customer concerns and provide accurate information
• Educate customers on self-service and digital banking options
• Conduct call-backs for transaction verification when required
• Request and follow up on supporting documentation
• Perform KYC-related tasks in accordance with company procedures
• Identify customer needs and provide appropriate solutions

Working Hours

• Rotational shifts (24/7 coverage)
• 5 working days per week, 2 days off

Requirem...