Customer Success Specialist (Mandarin Speaker) | Fresh Graduates Welcome

Overview
We are looking for a Customer Success Specialist (CSS) to support customers through inbound calls and email channels. In this role, you will assist customers by responding to inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
This opportunity is ideal for candidates who enjoy helping people, communicating effectively, and building a career in customer service within a fast-paced environment.
Key Responsibilities
Handle customer inquiries via inbound phone calls and email channels
Provide accurate information and effective solutions based on customer needs
Educate customers on self-service options and automated banking channels
Conduct callback verifications for transaction confirmations when required
Follow up with customers for supporting documentation and verification purposes
Clarify customer concerns, investigate issues, and provide appropriate resolutions
Perform KYC (Know Your Cus...