Customer success specialist

Role Overview
We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at My Operator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.
You will act as a trusted advisor to SMB clients , helping them maximize value from My Operator’s communication platform (Whats App API, IVR, AI bots).
About My Operator:
My Operator is a Business AI Operator redefining customer communication through a unified platform that integrates Whats App, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, My Operator offers solutions like verified Whats App Business API, call management, campaign management, and Gen AI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, My Operator has been providing innovative solutions for over 14...