Customer Success Specialist

KEY RESPONSIBILITIES

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS