Customer Support Administrator

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work.

What you will be doing 

Maintain accurate information on the contracts database.

Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded.

Organise Ad-Hoc installation and survey activities

Handle customer calls 

Schedule engineers to callouts 

Process callout completion information.

What were looking for 

Fluent in written and spoken English

A high standard of computer literacy & understanding of commonly used office packages

Ability to prioritise and work on own initiative

Reli...