Customer support agent

Key Responsibilities:

• Handle customer inquiries, complaints, and support requests via Zendesk.
• Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
• Ensure complaints are tracked and responded to promptly.
• Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
• Enter and update customer information in the companys database.
• Maintain a high customer satisfaction rating and meet performance KPIs.
• Stay updated on gaming industry trends and the companys game products to provide informed assistance.
• Perform other tasks as assigned by the direct manager

Skills & Requirements:

• High school diploma or higher.
• Strong communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fluency in English (Speaking, Listening, Writing, and Reading) ...