Customer Support Agent

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and experienced Customer Support Agent to provide friendly, efficient, and solution-focused assistance to our customers. This is a fully remote role ideal for someone who is empathetic, patient, and committed to delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner


• Diagnose and resolve customer issues, escalating complex cases where necessary


• Maintain accurate records of all customer interactions in the CRM system


• Follow up with customers to ensure issues are fully resolved and satisfaction is confirmed


• Identify recurring issues ...