Customer Support Analyst - 7 Month FTC

Reapit – Who are we?

Reapit is the original, end‑to‑end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market‑leading technology product suite provides estate and lettings agents with powerful tools covering sales, lettings, property management, block management, client accounts and analytics, underpinned by a robust, security infrastructure.

What you’ll be doing

• Handle incoming customer contact through our support channels, ensuring all interactions meet agreed Service Level standards.
• Accurately log incidents and service requests in the support ticketing system. <...