Customer Support Analyst - Level I & II

This is a remote position. RayTek Federal Corporation is seeking a Customer Support Analyst to support a mission-critical federal program providing customer-facing IT support to end users across the Department of Defense enterprise. In this role, you will serve as a frontline point of contact for users navigating a government travel management system, delivering timely, accurate, and professional technical and functional assistance in a high-volume support environment. Analysts will spend the majority of their time supporting end users via phone calls and live chat systems triaging issues, resolving requests at the first point of contact where possible, and routing unresolved matters to the appropriate specialized department, including Reservations, Finance, or Technical Support, based on the nature of the issue. Key responsibilities Serve as the primary point of contact for end users via phone and live chat, providing responsive and professional support across a high-volume queue Tri...