Customer Support and Retention Executive

Customer Support & Retention Executive

Location:

Remote
Type:

Part-time / Freelance
Brand:

Parman
Experience:

1–3 years preferred
Apply:

Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.

We’re looking for a committed

Customer Support & Retention Executive

to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.

What you’ll own:
Customer chats across WhatsApp, Instagram, email and other support channels
Product, sizing, pricing, delivery, care, warranty, return and exchange queries
Customer issue resolution and order follow-ups
Coordination with inventory, dispatch and...