Customer Support & Data Rights Analyst

LexisNexis Risk Solutions in Cardiff is seeking a Consumer Support Analyst to be the first point of contact for consumers. You will manage case processes ensuring timely and effective resolutions while collaborating with colleagues to deliver high-quality service.

The ideal candidate will possess great customer service and administrative skills, with experience in a KPI/SLA driven environment. Understanding of GDPR and the ability to communicate clearly are essential in this role.