Customer Support Engineer (Latam)

LightMetrics Technologies Pvt.
Ltd | Full timeWe are seeking a skilled Product Support Engineer to join our support team and assist customers by resolving technical issues through ticket-based support.
The ideal candidate will have strong technical skills, problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service.
You will diagnose, troubleshoot, and resolve software, hardware, and product/process-related issues while ensuring timely and accurate responses to customer inquiries.RequirementsEducation & Experience:· Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
· 8+ years of experience in technical support, helpdesk, or IT support roles.
· Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, Jira ServiceDesk).
· Fluent in English, Spanish, Brazilian Portuguese, and ideally additional languages.
· Location: Currently residing in Mexico &...