Customer Support Executive - 6PM to 3AM

Job Title: Customer Support Executive (Sales Department)
Shift: Night Shift (6:00 PM-3:00 AM)
Office Location: Block 13, Gulistan e Johar, Karachi
Job Summary:
We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate information and resolve customer issues effectively
Maintain a high level of customer satisfaction through clear and polite communication
Document customer interactions and update records accurately
Escalate complex issues to the relevant department when required
Follow company policies, procedures, and quality standards
Proactively contact clients to present and promote company services.
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