Opportunity Description
Novora is a direct-to-consumer (DTC) brand redefining the future of medical apparel via proprietary fabric technology and innovative garment construction and design. Our mission is to inspire a new aura of medical professionals by developing technologically advanced medical apparel.
As we scale, we're looking for a dynamic, detail-oriented, and customer-centric Customer Support Executive to join our team and play a critical role in ensuring smooth operations and delivering an exceptional customer experience.
Responsibilities
Act as the primary point of contact for customer inquiries via email, Whats App, and phone calls.
Provide prompt, empathetic, and solution-driven responses to customer queries regarding orders, returns, sizing, and product details.
Troubleshoot issues and escalate complex cases when necessary, ensuring customer satisfaction at every touchpoint.
Stay up-to-date on company policies to offer accurate assistance to customers.
Maintain accurate reco...
As we scale, we're looking for a dynamic, detail-oriented, and customer-centric Customer Support Executive to join our team and play a critical role in ensuring smooth operations and delivering an exceptional customer experience.
Responsibilities
Act as the primary point of contact for customer inquiries via email, Whats App, and phone calls.
Provide prompt, empathetic, and solution-driven responses to customer queries regarding orders, returns, sizing, and product details.
Troubleshoot issues and escalate complex cases when necessary, ensuring customer satisfaction at every touchpoint.
Stay up-to-date on company policies to offer accurate assistance to customers.
Maintain accurate reco...
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