Customer Support Generalist

Job Title:

Customer Support Generalist

Location / Experience / Education

• Location: On-site - Taguig
• Experience: 1-3 Years
• Education: Bachelor's Degree required

Job Summary

This role is responsible for handling inquiries, resolving issues, gathering user feedback, and collaborating with internal teams to improve overall customer experience. The ideal candidate is proactive, detail-oriented, and passionate about delivering excellent support across multiple channels.

Key Responsibilities

• Provide timely and professional support to clients via email, chat, and other communication channels
• Address customer inquiries, concerns, and issues with a solutions-oriented approach
• Gather and document customer feedback, insights, and recurring issues
• Collaborate with internal teams (product, sales, operations) to relay feedback and improve services
• Assis...