Customer Support Intern

Job Description

The Freedom Institute is a Lahore-based education and training organization focused on digital finance and halal cryptocurrency trading. We deliver structured learning programs for beginners and experienced participants who want to engage in crypto markets while following Islamic financial principles. As a Customer Support Intern based in Lahore, you will contribute to learner success by providing timely assistance, resolving common queries, and supporting the operations team during course delivery and enrollment periods.

Key responsibilities include:

• Responding to student inquiries via chat, email, and phone using prepared knowledge-base articles and FAQs.
• Assisting with course enrollment, account setup, and access issues on the institute's learning platform.
• Documenting common questions and escalating technical or policy issues to senior staff.
• Collaborating with instructors and the operations team to...