Customer Support Lead

Job Overview

We are looking for a proactive and customer-focused E-commerce Executive to manage and resolve customer queries across multiple channels. The ideal candidate will be fluent in multiple languages to communicate effectively with a diverse customer base.

Key Responsibilities

• Handle customer inquiries via email, chat, phone, and social media in a timely and professional manner
• Resolve product, order, payment, delivery, and return-related queries efficiently
• Provide accurate information about products, services, and company policies
• Escalate complex issues to relevant teams and ensure timely follow-up
• Maintain records of customer interactions
• Collaborate with logistics, warehouse, and technical teams to resolve concerns and queries
• Able to handle escalations and resolve all customer queries with good CSAT scores

Required Skills & Qualifica...