Customer Support Manager

Position Overview

Autodesk’s Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a fast-changing digital world.The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through operational excellence, digital engagement, and rapid servicedelivery. TheDigital Support team delivers scalable, high-quality support experiences across Autodesk products through digital engagement and rapid service delivery, underpinned by a foundation of operational excellence.

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of Customer Support Associates and Sr. Customer Support Associates across their respective regions.TheCustomer Support Managerwill driveexcellence, cross-functional alignment, and continuous improve...