Customer Support Manager

Job Title: Customer Support Manager

Department: Customer Support and Services

Reports to: Senior Manager, Customer Support

Direct Reports: None

Location(s): AWPC Philadelphia

1. Summary of Position: (Brief description of overall responsibilities and function )

Manage selected Leonardo Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support capable to sustain and improve Customer operations.

2. Essential Duties and Responsibilities: (Specifically describe the essential duties and responsibilities in order of estimated percentage of time that is spent on each)...