Customer Support Officer

Scope of Position

• Be the focal point for LATAM FHS Customers in regards to the management of all Routine, Replenishment and Schedule orders by providing up to date status on all open Order via mail, phone calls and reports.
• To manage customer daily orders (Exchange Orders) and ensure delivery of components within FHS set KPI and contractual obligation with Customers.
• Identify and propose suitable solutions within FHS Supply Chain by understanding customer needs, analyzing FHS available assets (review of stock location and component Airworthiness Certificates) and coordinating with all FHS Stakeholders Internal (Repair Manager, Asset Acquisition, Quality) and External (Suppliers) to ensure that customer operations are not disrupted.
• Build sustainable relationships and trust with customers through open and interactive communication.

Key Responsibilities

• Manage incoming Routine and Replenishment Exchange O...