Customer Support Representative (Agricultural Equipment)

Brandt Industries is currently seeking a Customer Support Representative. As a Customer Support Representative for our dealership network, you will play a pivotal role in ensuring the efficient and timely resolution of product issues related to agricultural, heavy equipment, truck, and trailer industries. Your primary responsibilities will involve troubleshooting problems, providing guidance on repairs, and offering exceptional customer support. Your expertise and guidance will ensure efficient and timely solutions to enhance customer satisfaction and maintain the highest level of product performance.

Duties and Responsibilities

1. Troubleshoot & Resolve Product Issues

• Utilize available resources, manuals, and diagnostic tools to identify the root cause of equipment failures.
• Offer technical/mechanical advice and guidance to dealership network staff for issue resolution.

2. Product Knowledge

• Maintain a de...