Customer Support Representative

Role Summary

Responding to clients’ inquiries via various means/channels in a timely manner, processing account applications in accordance with regulatory requirements. Ability to work a variety of shifts to provide a well-rounded service to global customer

What are your key day-to-day responsibilities

• Assist Clients with account opening, verification and funding processes.
• Provide high quality and best-in-class service to our clients across web chat, phone, email and social media channels (bulk of the interaction will be over web chat).
• Consistently take initiative to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; go above and beyond ‘customer service’.
• Proactively liaise with various departments to assis...