Customer Support Service Executive (maternity cover)

Key Information

• Title: Customer Support Service Executive (maternity cover)
• Band: UKRI Band C (UKRI Ts & Cs)
• Salary: £30,895 gross per annum
• Reports to: Customer Support Team Manager
• Location: Swindon (Hybrid Working)
• Contract: Fixed Term Until 31/03/2027

Job Purpose

The Customer Support Service Executive will provide first‑line support to Innovate UK customers, handling queries via telephone and email, managing competition‑related enquiries, and acting as a liaison between customers and internal teams. This role supports the growth and operations of Innovate UK as part of a change programme.

Key Responsibilities and Accountabilities

• Act as first‑line telephone and email support (help desk) for customers.
• Provide a first point of call for knowledge relating to the organisation’s activities, particularly competitions and networks.
• Manage a large volume of compet...