Customer Support Specialist

ibex. Pakistan is hiring a tech-savvy Customer Support Specialist (Product Associate - L1) for our Lahore operations. Serving as the primary technical liaison for a US-based real estate platform, you will act as the first responder for platform-specific issues and own every aspect of the customer journey. We are looking for Graduates who pair strong technical troubleshooting skills with passion, a great work ethic, and a sense of humor. Core Responsibilities Technical Troubleshooting: Diagnose and resolve L1 inquiries regarding CRM navigation, property listings, transactions, and third-party integrations. Omnichannel Case Management: Triage and resolve 80–90 support tickets per week via phone, live chat, and email, meeting strict SLA and CSAT targets. Triage & Escalation: Distinguish between user errors solved via support tools and system bugs requiring engineering escalation. Customer Education: Utilize internal Knowledge Bases to guide users through platform tools, best practices...