Customer Support Specialist

We are presently looking for a  Customer Care Specialist to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.

In this role you will:

Serve as the primary contact and provide first-level support for clients.

Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed

Logs and tracks calls using Salesforce tracking software and maintains historical records and related problem documentation.

Maintains a strong working knowledge of supported products and continually strives to enhance skills through ongoing training, reading, and participating in projects and improvement i...