Customer Support Specialist: Product Support & Customer Care (Saas)

About Us

Gather is a mission-driven technology company serving funeral homes nationwide. Our proprietary platform powers case management tools, livestreams, and administrative solutions that automate and streamline many of the inefficiencies experienced by funeral homes so they can focus even more on helping families during one of the most difficult moments of their lives. We are hiring individuals who thrive at the intersection of technology, empathy, and operational excellence. Our customers rely on us during high-stakes moments. Calm communication, strong technical reasoning, and sound judgment are essential.

The Job

You are the front line of the customer experience — and a critical part of how funeral homes serve families during meaningful, high-stakes moments. This is not a script-based or volume-driven call center role. You will own customer issues end-to-end, troubleshoot software and hardware in real-world s...