Customer Support Team Leader

Location: Kohat Enclave, Pritampura, Delhi- Experience: 2–4 Years Position - Team Leader Customer Support Immediate Joiners Preferred! Prior experience in D2C / beauty / wellness brands preferred!! Job Overview: We are looking for an experienced and proactive Customer Support Team Leader to manage and lead our customer service team for a fast-growing D2C brand. The ideal candidate should have strong leadership skills, a customer-first mindset, and hands-on experience in handling high-volume support operations across multiple channels Key Responsibilities: Lead, manage, and mentor the customer support team to deliver exceptional customer experience Handle escalations and ensure timely resolution of customer queries and complaints Monitor team performance, KPIs, and SLAs (TAT, CSAT, resolution rate, etc.) Improve customer satisfaction by implementing effective support strategies Coordinate with internal teams (operations, logistics, marketing) for issue resolution Train new team members ...