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Customer Support Team Manager

Ivy comptech

Hyderabad, Telangana, India Permanent June 03, 2026
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Opportunity Description

About The Role

Role Purpose:

To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses.

Key Responsibilities

  • Overall accountability and responsibility for the team’s performance.
  • Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service.
  • Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive performance
  • Monitor and deliver individual and team performance and development reviews.Conducts regular one to one to one meeting with team members.
  • Manages all team conduct and capability conversations inclu...
    • Permanent Computer Occupations

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    Opportunity Details

    Location Hyderabad, Telangana
    Country India
    Type Permanent
    Category Computer Occupations
    Posted June 03, 2026
    Deadline July 13, 2026

    About Ivy comptech

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    Ivy comptech

    Hyderabad, India

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