Customer Support Team Manager

Job Description

**Job Description**

Role Summary: The Staff Customer Support Team Manager oversees front-line support to our customers for various inquiries using a mix of technical troubleshooting and customer service skills. Our customers include engineers, developers, integrators, and end users. This role serves as the primary facilitator to drive efficient and customer-centric processes and service for our customer base, while achieving optimum customer relationships, issue handling and time to resolution for all incoming issues.

Responsibilities: Ensure customers success by fostering a balanced relationship that benefits both Wabtec and the customer with the goal of producing the highest level of customer support and satisfaction. Manage and deliver solutions for incidents and service requests that meet or exceed Customer Service Level Agreements (SLAs) and Wabtec Service Level Objectives. (SLOs)

**In this role, you will:**

• Engage w...