Customer Systems Solution Engineer

Tapeout Systems
Serve as the primary support owner for VSMC Online tapeout systems, ensuring system stability, availability, and data accuracy.
Support end‑to‑end tapeout workflows, including customer submission, validation, tracking, and status visibility.
Manage customer-facing features such as tapeout status, milestone tracking, and notifications.
Troubleshoot tapeout-related system issues and drive root cause analysis and corrective actions.
Support enhancements to improve customer experience, transparency, and turnaround time for tapeout activities.
Ensure compliance with data security, access control, and audit requirements for customer IP and confidential data.
Customer & B2B Systems
Support and enhance VSMC B2B eCommerce systems, ensuring system stability, performance, and user satisfaction.
Act as the primary liaison between customers, internal stakeholders, and IT teams for system-related matters.
Handle customer system onboarding, issue troubles...