Customer & Technical Support Coordinator

Customer & Technical Support Coordinator

Reporting to: Head of Sales

Department: Sales

Location: King's Cross Office

We are looking for a highly organised, customer-focused Customer & Technical Support Coordinator to join our Sales team. This role acts as the first point of contact for wholesale and e‑commerce customers, providing operational support across ordering, subscriptions, customer service, and technical troubleshooting. The successful candidate will play a critical role in delivering an excellent customer experience while ensuring the smooth day‑to‑day running of our wholesale and direct‑to‑consumer channels.

The role is designed to improve customer response times, increase operational efficiency, and free up Account Managers to focus on sales growth and relationship management. This is a fast‑paced, cross‑functional role requiring exceptional attention to detail, strong communication skills, and a passion for delivering outstan...