Customer Technical Support Specialist (NEN)

**Overview**

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)

Bowhead has a job opening for a Desktop Support Technician in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).





**Responsibilities**

+ Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
+ Assist users with data migrations whenever the user's system is Tech Refreshed.
+ Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
+ Provide public folder management support (e.g., permission and administrator roles).
+ Provide share drive management including administrative responsibilities, training co...