Customer Technical Support Specialist Role

Apply your expertise at Alfa Laval as a Customer Technical Support Specialist. This role focuses on delivering superior technical support and facilitating seamless service transitions for enhanced customer satisfaction.
As a specialist, you will assist field service teams in managing sophisticated customer requirements. Close collaboration with internal teams will be crucial for creating accurate service offerings. A background in engineering or technical fields related to industrial environments is advantageous for this role.
Key Responsibilities:
• Deliver superior customer service and technical assistance
• Collaborate on preparing service agreements
• Identify customer upgrade opportunities proactively
• Manage offer backlogs using CRM tools
• Assist in sales-to-fulfillment transitions
Requirements:
• Minimum of 1 year of technical experience in industrial B2B
• Understanding of Alfa Laval products and processes
• Familiarity with electrical and con...