Customer To Cash (CTC) Associate Director (Shared Services)

Customer to Cash Associate Director (Shared Services)
Taguig | On-site | Monday to Friday

Job Summary

We are seeking a strategic and people-oriented Associate Director to lead a newly established regional team within our Bulgaria-based Shared Service Centre. This role is responsible for delivering end-to-end Customer to Cash (CTC) services—including collections, disputes, marketing agreements, and master data—for our Australia and New Zealand business units.

The successful candidate will drive service excellence, lead large-scale process transitions, and foster strong partnerships with commercial and finance stakeholders to ensure operational efficiency and continuous improvement.

Key Responsibilities

• Leadership & Development: Build and mentor a high-performing team; manage a manager of managers structure to drive a culture of accountability and excellence.
• Operational Excel...