Customs Brokerage Manager

Branch Manager – Customs Brokerage (Logistics / Freight Forwarding)

Location: Johor

We are seeking an experienced Branch Manager – Customs Brokerage to lead and oversee branch-level customs operations within a dynamic, fast-paced logistics environment. This role is responsible for ensuring operational excellence, regulatory compliance, and high-quality service delivery while driving team performance and continuous improvement.

The successful candidate will play a key role in resource planning, operational optimization, and change management, ensuring the organization is well-positioned to meet both current and future business demands.

Key Responsibilities

• Lead and manage end-to-end customs brokerage operations at the branch level
• Drive resource planning and workforce optimization, ensuring the right talent is in place to meet productivity and growth targets
• Monitor and manage operational KPIs, ensuring alignmen...