CX Associate Manager Posting, L1 Customer Care

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Associate Manager, Posting

Position Summary:
Lead the Posting team in resolving complex revenue cycle issues and supporting effective case resolution through collaboration across functions. This role is responsible for improving workflows, meeting performance goals, and helping the team deliver consistent outcomes that support customer experience and operational results. This role reports to Senior Manager, Posting, L1 Customer Care .

About the Team:
The Posting team supports revenue cycle operations by resolving complex issues and working through the portal to move cases toward resolution. The team partners with internal departments and external stakeholders to support timely outcomes, reduce backlog, and improve workflow quality. Team members use revenue cycle systems, reporting tools, and operational processes...