CX Complaints Oversight Manager

Locations: BGC, Taguig

Corporate Title: Junior Officer to Senior Manager

Work Arrangement: Hybrid

The Customer Experience Team is looking for experienced professionals to join us in Taguig with the role of Customer Experience Complaints Governance

The CX Complaints Oversight Manager reports directly to the Head of Consumer Protection & Governance.

The Manager for Consumer Complaints Oversight is responsible for the governance, monitoring, and analysis of customer complaints across all business units. This role ensures that the banks complaints handling framework is compliant with BSP and internal standards and that insights from complaints are translated into actionable improvements for customer experience and regulatory compliance.

The manager oversees the integrity and timeliness of complaints data, ensures adhe...