CX Operations Lead — 50–80 Agent Team

Castlery is seeking an Assistant CX Operations Manager based in Johor Bahru to lead our Customer Experience team. You will manage 50-80 agents, ensuring efficient daily operations and addressing performance issues proactively.

The ideal candidate must have at least 3 years of experience in a similar role, possess strong leadership qualities, and be comfortable with shift work. Join us in crafting meaningful experiences and be a part of a team that values quality living.